Privacy Policy
At Curtis Plumbing, we treat your information the same way we treat your home — with respect, and only doing what we said we'd do. This policy explains what information we collect, why we collect it, and what your rights are.
Who we are
Curtis Plumbing ("we," "our," or "us") is a family-owned plumbing company based in Riverview, Florida, licensed under CFC1429723. This Privacy Policy describes how we collect, use, and protect information about you when you visit our website at curtisplumbingfl.com, contact us, or use our plumbing services.
By using our website or services, you agree to the practices described here. If you don't agree with this policy, please don't use our website or services.
Information we collect
Information you give us directly
When you contact us through our website forms, call us, text us, email us, or work with us as a customer, we may collect:
- Your name (first and last)
- Phone number
- Email address
- Service address and ZIP code
- Details about the plumbing service you need
- Payment information (processed by our payment processor, not stored by us)
- Communication preferences
Information collected automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- The website that referred you to ours
- Search terms that led you to our site
How we use your information
We use the information we collect for the following purposes:
- To provide our plumbing services — scheduling appointments, dispatching plumbers, completing jobs, and billing for work performed.
- To communicate with you — service confirmations, appointment reminders, follow-ups, customer support, and responses to your inquiries.
- To send service-related and promotional messages — via email, text, or phone (you can opt out of promotional messages at any time; see the SMS section below).
- To improve our website and services — analyzing how visitors use our site, troubleshooting technical issues, and understanding which services customers find most useful.
- To meet legal obligations — responding to legal requests, protecting our rights, preventing fraud, and complying with applicable laws.
SMS / text messaging
When you provide your phone number through our website form or directly to us, you agree to receive text messages from Curtis Plumbing related to:
- Service appointments and confirmations
- Billing and payment notifications
- Service follow-ups and reminders
- Promotional offers and service updates (you can opt out of these separately)
Message frequency varies depending on your service activity. Standard message and data rates may apply from your mobile carrier.
Opting out of texts You can stop receiving SMS messages from us at any time by replying STOP to any text we send. For help, reply HELP or contact us directly at (813) 672-4111. Opting out of marketing texts won't affect transactional messages required to provide your service.
Your privacy rights
Depending on where you live, you may have certain rights regarding your personal information. These can include:
- Access — request a copy of the personal information we have about you.
- Correction — ask us to fix information that's incorrect or outdated.
- Deletion — ask us to delete your personal information (subject to legal requirements that may require us to retain certain records).
- Opt-out of marketing — opt out of marketing emails (use the unsubscribe link in any email) or texts (reply STOP).
To exercise any of these rights, contact us at info@curtisplumbingfl.com or call (813) 672-4111. We'll respond to verified requests within the time frame required by applicable law.
California residents (CCPA)
If you're a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights, including the right to know what categories of personal information we collect and the right to request deletion. We don't sell personal information. Contact us using the methods above to exercise your CCPA rights.
Children's privacy
Our website and services are not intended for children under 13. We don't knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at info@curtisplumbingfl.com and we'll delete it.
Data security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes industry-standard practices like SSL encryption on our website forms and limiting employee access to customer data on a need-to-know basis.
That said — no method of transmitting or storing information online is 100% secure, and we can't guarantee absolute security. If you believe your account or information has been compromised, contact us immediately.
Changes to this policy
We may update this Privacy Policy from time to time as our practices change or as required by law. When we make changes, we'll update the "Last Updated" date at the top of this page. For significant changes, we may notify you by email or by a notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact us
If you have questions about this Privacy Policy, our privacy practices, or want to exercise any of your privacy rights, get in touch:
Privacy questions or requests
We'll respond to verified requests within the time frame required by applicable law. For urgent matters, calling is fastest.